Terms and conditions

Field of application

The general terms and conditions contained herein (hereinafter: “T&Cs”) are applied to Customers in the CEE countries for all orders and purchases of Products on the website http://lasignoraeugeniaeilpasserosolitario.com (hereinafter: “Website”) managed by Cascina Eugenia 1641 srl Società Agricola, viale Azari 72, 28922 Verbania (VB) .

Warnings

  1. The Customer must carefully read the T&Cs before making all purchase orders.

  2. With acceptance of the T&Cs and placing of an order, the Customer acknowledges that it:

  • has read, understood and fully accepted the T&Cs without reserve;

  • authorises Cascina Eugenia 1641 srl Società Agricola to store, process, use and transfer to third parties and/or abroad, the data (personal) contained in the order for the purpose of fulfilling the same.

  1. Cascina Eugenia 1641 srl Società Agricola shall take all steps to ensure that the information contained on the Website is accurate and up-to-date. However, it is not possible to offer guarantees to this effect. The Customer therefore acknowledges and accepts that the Products may not be fully compliant with the indications, specifications and/or photographs on the Website.

Orders

  1. The sales agreement entered into by Cascina Eugenia 1641 srl Società Agricola and the Customer is understood as finalised once Cascina Eugenia 1641 srl Società Agricola sends written confirmation of the shipment to the Customer at the email address indicated by the latter on the purchase order.

  2. Cascina Eugenia 1641 srl Società Agricola shall consider any change requests that it receives prior to shipment of the Products to the Customer.

  3. If a specific Product listed on the Customer’s order is no longer in stock, Cascina Eugenia 1641 srl Società Agricola shall in no way be bound to supply the Product in question, but will only be obliged to inform the Customer in advance of said circumstance. If only part of the Products indicated in the order are available, Cascina Eugenia 1641 srl Società Agricola will contact the Customer to ask if it intends cancelling the order or is willing to receive the available items; in the latter case the Customer will only be charged for the Products it receives.

  4. Cascina Eugenia 1641 srl Società Agricola reserves the right, at its own discretion, to reduce the amount of Products that can be purchased on the Website.

  5. Cascina Eugenia 1641 srl Società Agricola is not intended to sell wines or alcoholic beverages to persons under the age of 18. By using the Website the Customer declares to be over 18 and that the person, who is receiving the Products purchased on the Website, is over 18.

Prices

  1. The prices of the Products, as for sales in CEE countries, are expressed in the currency shown in the cart, VAT included, unless differently agreed with the Customer. Shipping and delivery expenses are included in the retail price of the Products. The shipment will be covered by an insurance policy against theft, loss and damage of the Products, unless differently agreed with the Customer.

  2. Payment must be made by the Customer at the time of confirming the order, exclusively by credit card through the Monetaonline service (Visa, MasterCard and American Express are accepted).

  3. The transaction will be charged on the Customer’s credit card only after:

    • Verifying the credit card details

    • Receiving the charge authorization by the credit card company used by the Customer

    • Cascina Eugenia 1641 srl Società Agricola has packaged and delivered the Product to the courier

  4. According to art.53 of the Consumer Code, as sales agreement the Customer will receive by e-mail the confirmation of the purchasing order sent by him to Cascina Eugenia 1641 srl Società Agricola, containing information of the characteristics of the ordered Product, the relative price, the amount paid, the right of withdraw- with the instructions regarding times and conditions of return of the Product -, the address where to send eventual claims and information on the assistance services and the existing commercial warranties.

Delivery

  1. All our shipments in the CEE Countries are delivered free Customer’s house (DAP). For other countries, please refer to the conditions in the relevant section of the Country.

  2. The Products will be shipped to the delivery address indicated on the order by the Customer.

  3. As for the CEE Countries, the Products will be delivered between 3 (three) and 5 (five) days after confirmation of the shipment by Cascina Eugenia 1641 srl Società Agricola, nevertheless the delivery times may vary depending on the Country and Region of destination. In the case of the delivery being delayed for reasons out of Cascina Eugenia 1641 srl Società Agricola’s control, if possible the Customer will be notified of the new delivery date.

  4. Cascina Eugenia 1641 srl Società Agricola reserves the right at its own discretion to refuse, suspend or cancel the delivery or any of its obligations deriving from the sales agreement in the case of alleged fraud, non-performance or violation by the Customer of its obligations assumed with Cascina Eugenia 1641 srl Società Agricola in previous orders and/or sales agreements.

  5. Should the ordered Products require to pass the Customs (according to the Country of destination) and should the Customer decide not to receive the ordered Products once these arrive at Customs, Cascina Eugenia 1641 srl Società Agricola will not refund the amount paid for the Products which will be returned to Cascina Eugenia 1641 srl Società Agricola at Pettenasco.

Right to withdraw

  1. The Customer has the right to return the Products purchased on http://lasignoraeugeniaeilpasserosolitario.com without any penalty being charged and without need for justification, either within 14 (fourteen) calendar days after receipt by the Customer of the Products in question, or within the term established by the mandatory regulations applicable in the Country where the Customer resides, if this is longer.

  2. Upon receipt of the Products by Cascina Eugenia 1641 srl Società Agricola, the sales agreement shall be cancelled for all purposes and all the relative obligations, rights and claims shall lapse, notwithstanding the fact that if the Products returned to Cascina Eugenia 1641 srl Società Agricola are damaged or partially drunk, Cascina Eugenia 1641 srl Società Agricola shall be entitled to compensation for said damages with the payment already made by the Customer for the Products.

  3. Besides everything indicated above (articles 18-19), the right to withdraw is subject to the following conditions:

    • Within 14 (fourteen) calendar days after the date of receipt of the Products by the Customer, the Customer must contact Cascina Eugenia 1641 srl Società Agricola by sending an email to info@lasignoraeugeniaeilpasserosolitario.com, in order to obtain authorisation to proceed with the return (“RMA”);

    • After receiving the RMA, the Products must be returned to Cascina Eugenia 1641 srl Società Agricola at the Customer’s risk and expense in a single delivery by courier or registered mail 2 (two) days after receipt of the RMA to the following address: Cascina Eugenia 1641 srl Società Agricola, via Pratolungo 28, 28028 Pettenasco (NO).

    • Should Cascina Eugenia 1641 srl Società Agricola not receive the returned merchandise, Cascina Eugenia 1641 srl Società Agricola will request the Customer to provide the proof of delivery: the delivery slip signed by the recipient of the returned package. If the Customer is unable to provide the proof of delivery, Cascina Eugenia 1641 srl Società Agricola cannot grant the refund of goods.

    • The Products that are returned must not be used, consumed, or damaged;

    • The identifying hang-tags of the Product must still be attached to the same;

    • The Products must be returned in their original packaging.

  4. As soon as Cascina Eugenia 1641 srl Società Agricola have ascertained that the required conditions for the returns have been met, they will send the Customer an email of confirmation accepting the returns and start the procedure for reimbursing the amount paid for the Products returned within 30 (thirty) days, irrespective of the payment method adopted by the Customer. Reimbursements will only be made to the Customer who has made payment previously.

  5. In case the above-mentioned conditions are not observed, the Customer will not be entitled to any reimbursement for the amount paid to Cascina Eugenia 1641 srl Società Agricola. The Customer will however be entitled to request that the Products be redelivered at its own risk and expense. If the Customer does not request the resending of the returned Products by 30 (thirty) days after receiving notice from Cascina Eugenia 1641 srl Società Agricola, Cascina Eugenia 1641 srl Società Agricola will be entitled to keep them together with the amount paid by the Customer for said Products. 

General clauses

  1. In the case of one or more clauses in these T&Cs being invalid, voidable, illegal or unenforceable, this will not entail the total ineffectiveness of the T&Cs. The clause in question will be replaced by a similar valid clause that duly takes into account the intention and content of the same in full observance and for the purposes of the current regulations.

  2. Any disputes arising will be settled exclusively by the competent Court of Verbania (VB).

Note:

Since the moment they were born our wines have aged in the same cellar of Cascina Eugenia, in ideal conditions of temperature-controlled storage. When you receive the bottles, please take care of them. The shipment is committed to a trusted courier and will take very few days. We invite you to communicate any eventual remarks about the effectiveness of the service.